Customer Services Officer
AU
About the Company
Goulburn Valley Water (GVW) provides quality water and wastewater services to 54 towns in North Central Victoria. Our core purpose is to deliver safe, reliable, and affordable water services to residential, commercial and industrial customers.
Do you have a genuine passion for delivering exceptional customer service? Join our Retail Customers and Billing Department and be part of a group that prides itself on providing a superior service experience to our community.
In this role, you will provide front-line support to customers across billing, tenancy, property and debt services. You’ll play an important part in ensuring customer satisfaction and building strong community relationships.
You’ll be joining a knowledgeable and supportive team – the perfect place for someone eager to learn, develop and shine.
About your new role...
As the first point of contact for our customers, you will:
- Respond to enquiries
- Resolve issues
- Provide information and guidance on water services
Based in our busy contact centre at the Administration Centre on Fryers Street in the heart of Shepparton’s CBD hub, you’ll work within a dedicated and supportive customer service team.
About you...
We’re looking for someone with:
- Experience in a customer facing or administrative role (minimum 3 years preferred)
- Certificate 3 or above in Business or similar (or willingness to undertake supported study)
- Strong communication and interpersonal skills
- Ability to meet performance standards in a fast-paced environment and/or transaction processing environment
- Knowledge of Customer Service principles and practices
- Confidence using computer-based systems including Microsoft Office
- Demonstrated ability to work effectively with computer-based technology, including Microsoft Office
- Strong organisational, self-management and problem-solving skills.
- Positive attitude, empathy and a passion for helping others
- Strong OHS commitment and focus.
Please note all applicants must be an Australian Citizen, permanent resident or a visa permitting you to work in Australia and hold a current driver's licence.
Where you'll be working...
Don’t take our word for the amazing liveability/lifestyle benefits of the regions we service, check out these sites to learn about where you could work and play; Greater Shepparton region, Go Seymour Go Nagambie and Strathbogie Shire Podcasts, Destination Cobram
What you'll get...
You will have the opportunity to join a diverse and inclusive organisation with strong ties to our regional community.
- Classification GVW2: $58,500 - $78,532 + super (salary starting point is dependent upon relevant qualifications, skills, and experience)
- A Full-Time position
- Shepparton based - regional lifestyle benefits.
- 12 Rostered Day’s Off (RDO’s) per year
- Play a key public facing role, supporting our customers.
- Opportunity to make a difference to the team and wider organisation and contribute to the ongoing liveability and prosperity of the region you live in
- An organisation committed to OHS and safe working practices and the wellbeing of its staff including flu vaccinations, skin checks, and Employee Assistance Program (EAP)
- Strong leadership team
- Encouragement and support to pursue professional growth and development opportunities.
- Annual performance reviews that encourage, recognise and reward performance.
- Supportive team culture
- Flexible, diverse, and inclusive workplace
For further information on this position, you are encouraged to contact Laurienne Winbanks, Manager – Retail Customers & Billing on 0455 744 890
Applications close 11:59pm, Friday 13 March 2026
Interested?
Please apply via our online portal, clicking the blue "apply" button below
*Please note, when you click the apply button you will be taken to the online application form. Here you will be asked to provide personal and contact details and respond to employment related questions. You will be required to attach your cover letter, resume, and address key selection criteria when prompted
Goulburn Valley Water is an equal opportunity employer valuing all people, diverse backgrounds, experiences, and perspectives
Position Description