IT Service Desk Officer
AU
About the Company
Goulburn Valley Water (GVW) provides quality water and wastewater services to 54 towns in North Central Victoria. Our purpose is to support healthy and prosperous communities.
We’re looking for a proactive and customer-focused IT Service Desk Officer to join our Digital Operations Team. This is an exciting opportunity to be the first point of contact for IT support across the organisation, playing a key role in ensuring seamless technology experiences for all employees.
If you enjoy troubleshooting, delivering excellent customer service and working in a dynamic IT environment, we would love to hear from you.
About your new role...
Reporting to the Manager – Digital Operations, you will provide first level technical support to employees across the Corporation. You’ll be the friendly face (and voice) of IT – resolving issues, managing requests and ensuring our systems and devices run smoothly.
This is a hands-on and varied role where you’ll be responsible for:
- Providing first level IT Support, troubleshooting issues and escalating where required
- Managing service desk requests and incidents, ensuring timely resolution and communication
- Supporting the rollout and maintenance of the Standard Operating Environment (SOE)
- Maintaining Active Directory, including user accounts and device updates
- Coordinating IT administration tasks, including purchasing, telecommunications billing and documentation
- Managing and tracking IT equipment assets such as laptops, monitors, printers and mobile devices
- Contributing to a secure, safe and compliant IT environment, including data security and workplace safety
You’ll also have the opportunity to contribute to special project and continuous improvement initiatives within the IT function.
You will be joining a supportive and collaborative Digital Operations team who are based at the Shepparton Administration Centre in the Fryers Street CBD precinct. This position includes some travel across GVW sites. Flexible work arrangements are available, where operationally appropriate, in line with GVW policy.
About you...
We're looking for someone with:
-
- Certificate 3 or above in Information or equivalent (preferred)
- Experience providing first level help desk support across Windows and Apple environments
- A solid understanding of information and digital technology systems
- Strong communication skills, both written and verbal
- Good organisation skill with the ability to manage competing priorities
- Experience in general administration and attention to details
- Strong Occupational Health and Safety commitment and focus
Please note all applicants must be an Australian Citizen, permanent resident or have a visa permitting you to work in Australia and hold a current driver's licence.
Where you'll be working...
Don't take our word for the amazing liveability/lifestyle benefits of the regions we service, check out these sites to learn about where you could work and play; Greater Shepparton region, Go Seymour, Go Nagambie, Strathbogie and Destination Cobram.
What you'll get...
You will have the opportunity to join a diverse and inclusive organisation with strong ties to our regional community.
- Classification GVW2: $60,255 - $80,888 + super (salary starting point is dependent upon relevant qualifications, skills and experience)
- A Full-Time ongoing position with the opportunity to discuss flexible working options.
- 12 Rostered Day’s Off (RDO’s) per year
- Shepparton based - regional lifestyle benefits.
- Opportunity to make a difference to the team and wider organisation and contribute to the ongoing liveability and prosperity of the region you live in.
- An organisation committed to OHS and safe working practices and the wellbeing of its staff including flu vaccinations, skin checks and Employee Assistance Program (EAP)
- Enjoy working with staff across GVWs multiple locations.
- Supportive team culture
- Encouragement and support to pursue professional growth and development opportunities.
- Annual performance reviews that encourage recognise and reward performance.
- Flexible, diverse and inclusive workplace
For further information on this position, you are encouraged to contact Matthew Billings, Acting Manager – Digital Operations 0475 799 835
Applications close 11.59pm, Friday 26 June 2026
Interested?
Please apply via our online portal, clicking the blue "apply" button below
*Please note, when you click the apply button you will be taken to the online application form. Here you will be asked to provide personal and contact details and respond to employment related questions. You will be required to attach your cover letter, resume, and address key selection criteria when prompted
Goulburn Valley Water is an equal opportunity employer valuing all people, diverse backgrounds, experiences, and perspectives
Position Description